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Tech Support for Any Issue and Any Device from S4A

November 13, 2020

How to get technical support for access control from S4A?

 

We- S4A Industrial Co., Limited welcome any technical questions for access control.

But how to get access control system support in the correct way is very critical.

 

You might ask us, hey, S4A, we are a new learner for access control. We do not know how to ask either. In this case, there is a very simple way, thus, making a video to show the access control problems clearly.

 

We believe when you ask S4A sales questions for access control. All of our sales engineers is glad and responsible to help you immediately, while if you can do the following steps. issues-solving speed will be increasing.

 

Access control is concluded into a standalone access control system and network access control systems.

 

For both systems, we can do self-checking by following the below steps:

 

Step1: Reading the user manual, and check if all wires are correctly connecting, those basic wires connection for access controller is as below:

 

The red cable is 12V

The Black cable is GND

The white cable is D1

The green cable is D0

NC / NO

COM

 

These are basic wires which are enough for testing.

D1 D0 is signal cable for wiegand26 or wiegand34

 

You can see a wiring diagram for 90% standalone access control systems:

Standalone Access Control System


1. When swipe cards, there is no data come out in the software

Solution: check if wires all connect right or not.


If the wires connection is correct, the next step is to test in software: swipe a card, and you can see in software as below:

access control software


it will advise you of the exact problems on the right side. Then we can make corresponding adjustments.

PS: If you use a standalone access controller as a reader, and we are unable to set reader mode.

You will need to register twice before working.

 

1. Access Controller working with UHF reader

 

When the UHF reader works with access control steps, and we can not open the barrier gate/Lock.

Then you need to do 4 steps too:

 

1.Just power on the UHF reader and swipe cards/labels to see if it works correctly or not.

2.When we can hear beeps, Check if the UHF reader output changes to wiegand26 or not.


UHF demo software


3.If yes, Connect the card reader WG to the control board, swipe the card, and see if the light will flash or not.


ACB panel


Here, we can also see software tips too.

PS: UHF reader connect to access control board is: 12V GND D1 D0

If its flashes mean it is correct. if not flash, means UHF reader PCB has issues now need to send back to detect.

 

Therefore, If you have any questions or compliant, Pls do not hesitate to email back or call us.

 

For example: When we are writing this article, one of the cooperated clients ordered GTP-F1, Fingerprint Guard tour probe and he said: 


email.png


We checked the ERP list and he ordered in June 2015. then we replied it in this way:

 

Pls connect the device to software, and do to communication ->Fingerprints -> 

then follow this picture to finish 3 steps

 

1. Get a fingerprint from device  2. save fingerprint to database  3. clear fingerprint from device 

now you can access the device to register a new fingerprint 


guard tour probe software


If you have any questions, the S4A team warmly welcome to message, questions could make both of us grow together and learn more knowledge.


We Learn More When We Learn Together


Author: Written by Ms ZhangZiJuan from S4A INDUSTRIAL CO.,LIMITED

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  S4A-Security For All.S4A Industrial Co., Limited, Founded in 2010, We have been dedicating in access control production R&D and sales for 10year till now. With the belief that we do one thing well in a lifetime, our CEO has been in this industry for 15 years. During the past 10 years, our products have been exported to various countries and regions. And 90% of customers come from the recommendations of cooperative customers, and 80% of the turnover comes from cooperative customers in the past 10years.Your business is a plant, we are the gardener, our mission is to water and fertilize the plant, and make it become the towering tree. We attach great importance to the partner's appeal, customer's suggestions, and feedbacks. To strengthen Product quality awareness, client's service awareness. Our clients and S4A are on the same path walking for many years.       S4A's future would be even more brilliant, this is related to all of our staff's working sweat. When you join this team, you will feel an invisible power to drive walk forward. S4A mainly produces a series of security Door Access Control such as:Network Access Controller, Locker board, Electromagnetic lock, Standalone door Controller, Automatic door opener, etcOur team can manufacture products, sell products, and do after-sales.In the realm of access control, one company stands out for its unwavering commitment to providing security services for everyone. S4A, which stands for "Security for All," has been at the forefront of access control technology for the past 13 years. With its own state-of-the-art factory and a strong focus on research and development, S4A has continuously delivered cutting-edge access control machines with the latest functions. Their dedication to product quality, customer feedback, practicability, and cost performance sets them apart as a leader in the industry.Factory and R&D Expertise:S4A takes pride in its fully-equipped factory, where skilled engineers and technicians work tirelessly to develop and manufacture access control solutions that meet the highest standards. The company's investment in research and development has resulted in a steady stream of innovative products that cater to evolving security needs.By staying ahead of the curve, S4A ensures that their customers have access to the latest advancements in access control technology.Quality Assurance and Customer Feedback:At S4A, product quality is of paramount importance. The company adheres to rigorous quality control procedures throughout the manufacturing process to guarantee the reliability and durability of their access control machines. Each product undergoes comprehensive testing to ensure it meets industry standards and exceeds customer expectations. S4A also places great value on customer feedback, actively seeking input to continuously improve their products and services. By listening to their customers, S4A maintains a customer-centric approach and delivers solutions that address real-world security challenges.Practicability and Cost Performance:S4A understands that access control solutions must not only be technologically advanced but also practical and cost-effective. The company's emphasis on practicability means that their products are designed to be user-friendly, easily integrated into existing systems, and adaptable to various environments. S4A's access control machines are known for their intuitive interfaces, simple installation processes, and seamless compatibility with other security systems. Additionally, S4A strives to provide cost-effective solutions without compromising on quality. Their competitive pricing ensures that security is accessible to businesses and individuals of all sizes.With 13 years of industry experience, S4A has cemented its position as a leading provider of access control solutions. Through their dedication to "Security for All," the company has set a benchmark for excellence in product quality, customer satisfaction,practicability, and cost performance. S4A's in-house factory and research and development capabilities enable them to stay at the forefront of technological advancements in the field of access control. As the company continues to evolve and innovate, S4A remains committed to empowering individuals and organizations with the highest level of security, ensuring that everyone can enjoy the peace of mind that comes with a reliable and efficient access control system.We can create value for you!Quality takes great importance for a company's credibility, and buyer's every penny spend must worth it. That is our most basic principle. Our business mainly for wholesale, so we could offer large quantities at competitive prices. During the past 10 years, We work hard to create value for our customers, and with our help, customers have an increasing market share. 99% of the customer...<
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    Factory Address:Building S4A, South Third Lane, Qiuyuling Street, Zhangkeng Village, Hengli Town, Dongguan City, Guangdong Province Office Address:#601,floor 6 ,building 1,JINFANGHUA industrial zone, Bantian St. Longgang Dist. Shenzhen, PRC.

  • Call us

    0086 755 29450011

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If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.

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