How to get technical support for access control from S4A?
We- S4A Industrial Co., Limited welcome any technical questions for access control.
But how to get access control system support in the correct way is very critical.
You might ask us, hey, S4A, we are a new learner for access control. We do not know how to ask either. In this case, there is a very simple way, thus, making a video to show the access control problems clearly.
We believe when you ask S4A sales questions for access control. All of our sales engineers is glad and responsible to help you immediately, while if you can do the following steps. issues-solving speed will be increasing.
Access control is concluded into a standalone access control system and network access control systems.
For both systems, we can do self-checking by following the below steps:
Step1: Reading the user manual, and check if all wires are correctly connecting, those basic wires connection for access controller is as below:
The red cable is 12V
The Black cable is GND
The white cable is D1
The green cable is D0
NC / NO
COM
These are basic wires which are enough for testing.
D1 D0 is signal cable for wiegand26 or wiegand34
You can see a wiring diagram for 90% standalone access control systems:
1. When swipe cards, there is no data come out in the software
Solution: check if wires all connect right or not.
If the wires connection is correct, the next step is to test in software: swipe a card, and you can see in software as below:
it will advise you of the exact problems on the right side. Then we can make corresponding adjustments.
PS: If you use a standalone access controller as a reader, and we are unable to set reader mode.
You will need to register twice before working.
1. Access Controller working with UHF reader
When the UHF reader works with access control steps, and we can not open the barrier gate/Lock.
Then you need to do 4 steps too:
1.Just power on the UHF reader and swipe cards/labels to see if it works correctly or not.
2.When we can hear beeps, Check if the UHF reader output changes to wiegand26 or not.
3.If yes, Connect the card reader WG to the control board, swipe the card, and see if the light will flash or not.
Here, we can also see software tips too.
PS: UHF reader connect to access control board is: 12V GND D1 D0
If its flashes mean it is correct. if not flash, means UHF reader PCB has issues now need to send back to detect.
Therefore, If you have any questions or compliant, Pls do not hesitate to email back or call us.
For example: When we are writing this article, one of the cooperated clients ordered GTP-F1, Fingerprint Guard tour probe and he said:
We checked the ERP list and he ordered in June 2015. then we replied it in this way:
Pls connect the device to software, and do to communication ->Fingerprints ->
then follow this picture to finish 3 steps
1. Get a fingerprint from device 2. save fingerprint to database 3. clear fingerprint from device
now you can access the device to register a new fingerprint
If you have any questions, the S4A team warmly welcome to message, questions could make both of us grow together and learn more knowledge.
We Learn More When We Learn Together
Author: Written by Ms ZhangZiJuan from S4A INDUSTRIAL CO.,LIMITED
Factory Address:Building S4A, South Third Lane, Qiuyuling Street, Zhangkeng Village, Hengli Town, Dongguan City, Guangdong Province Office Address:#601,floor 6 ,building 1,JINFANGHUA industrial zone, Bantian St. Longgang Dist. Shenzhen, PRC.
If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.